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Work Environment

What does a home loan administrator do?

We are an Australian based, solutions-driven and proactive home loan administration business. We aspire to provide support services to brokers in the mortgage industry by becoming a natural extension of their business.

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Our home loan administrators work from home in a contractor role. This means that it is an opportunity to grow your own business using your finance industry skills and knowledge.

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What does a home loan administrator do?

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A home loan administrator plays a key role in preparing, submitting, and settling home loan applications on behalf of a mortgage broker.  They complete the data entry and compile the loan application and compliance documentation and lodge the application with the lender. They will then work with the lender to have the loan approved and settled.

Core Tasks

Submit to Lender

  • Compliance documentation

  • ApplyOnline/ Loanapp

  • ​Prepare lender application forms

  • Collect supporting documents

  • ​Prepare discharge form

  • ​Prepare First Home Owners Grant application form

  • ​Order valuation

  • Complete Servicing Calculator

  • Submit application to lender

  • ​Follow up receipt of application

To Formal Approval

  • Track application with lender

  • Update borrowers, broker, solicitor, and other stakeholders

  • Satisfy additional information requests from lender

  • Track valuation report

  • Address and satisfy conditions of approval

  • Send discharge form to outgoing lender upon formal approval

  • Communicate milestone with borrowers, broker, solicitor, and other stakeholders

To Settlement

  • Loan document management:Documents issued

  • Documents correct

  • Documents received by the borrower

  • Documents executed

  • Documents received by the lender

  • Documents verified and correct

  • ​Confirm OFI ready for settlement

  • ​Confirm lender ready for settlement

  • ​Liaise with all parties to confirm that PEXA stages are complete

  • ​Ensure settlement executed

  • ​Communicate milestone with borrowers, broker, solicitor, and other stakeholders

What’s do I need to know when it comes to being a contractor?

To be a contractor means you largely work autonomously and unsupervised, although you will work closely with the Mortgage Broker and their clients. You have the flexibility to set your own hours and work from wherever you want to (so long as you have Wi-Fi and phone connectivity).

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You will need to have the following:

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  • A quiet space with a suitable desk and chair

  • Have an ABN

  • PC or laptop (dual monitors recommended)

  • Smart phone

  • Reliable internet connection

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Payment is per file and it usually take 3 to 6 months to build up a regular income.

What experience do I need?

Although ongoing support and coaching will be provided, it’s important that you are self-driven and have sufficient industry knowledge to hit the ground running.

Essential skills are:

  • Excellent data entry skills and attention to detail, as accuracy is key to being successful in this position.

  • Familiarity with using online lodgement platforms like ApplyOnline and Loanapp.

  • Experience in using aggregator CRMS like Flex, Podium and Mercury Nexus.

  • The ability to compile supporting documents and complete lender calculators

  • Customer servicing and relationship management skills

Expression of Interest
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